Copper Beech Glade Booking Terms and Conditions

Thank you for choosing to book with the Copper Beech Glade at Markington Hall. We look forward to welcoming you. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

Contact details: William and Julie Wilberforce: william_julie@hotmail.co.uk

Booking

By making a booking, you agree that:
You have read these Terms and Conditions and agree to be bound
You consent to our use of your information in accordance with our privacy policy
(Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party.)
You are over the 18 years of age

Our online booking system enables Guests to make Bookings 24 hours a day. A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable.
The Copper Beech Glade telephone booking line is open Monday to Friday 9am to 5pm. When using the online enquiry form, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the website using the online booking system.

 

Booking and Payments

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit of 25% of the Booking in question (or full payment if booking is within 10 weeks of the date of your check-in).

1.2 Your Booking is confirmed when we receive payment of the deposit and send you a booking confirmation .This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (william_julie@hotmail.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately
1.3 We’re sorry for any inconvenience, but payments can only be made by Paypal or cheques. Cash is acceptable on site for additional services. If you want to make a bank transfer please call us for further information.
1.4 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email.
If we have not received payment after two weeks of the balance due date, then with regret we will cancel your Booking.

2. Cancellation and Amendment by You

2.1 Any cancellation or amendment request must be sent to us by email and will be considered and responded to within one working day of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel.
2.2 Amendments and cancellations can only be accepted in accordance with the booking conditions.

2.3 Owner’s General Cancellation Charges:
2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

2.3. All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you.
We strongly recommend that you take out cancellation insurance.

2.4 Owner’s General Amendment Charges:
2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £30.00 administration fee.

2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

3. Non-availability of Accommodation
We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

4. Complaints
In the event that you have any complaint about your stay, please notify us as soon as possible. If you don’t follow this procedure there will be less opportunity for us to investigate and resolve your complaint and so make your stay as enjoyable as possible
5. Pricing
The Copper Beech Glade reserves the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
The price of the accommodation includes the following: 
Electricity, linen, cleaning, hot water, heating and the first basket of wood. Thereafter wood is charged at £4.00 per basket.

6. Information & Accuracy
The information and prices shown on this website may have changed by the time you come to make your Booking. Although we make every possible effort to ensure the accuracy of the website information and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen booking with us at the time of booking.

7. Acceptance of Children
We welcome children of all ages.

8. Pets
Sorry, we do not allow pets at this property.

9. Visa, passport and health requirements.
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date information with the Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.

10. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

11. Special requests
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will consider all such requests, but unfortunately, we can’t guarantee that they will be met and we will have no liability to you if they are not.

12. Group Bookings
We do not accept Bookings for a single sex group (for example, a stag or hen party).
Guests wanting to make such a Booking should check with us beforehand as to the suitability of this booking as exceptions may be permitted depending on the circumstances. We will then advise you accordingly.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. We reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

14. Your Responsibilities: Damages and Breakages
You are responsible for the property whilst occupying it and are expected to take reasonable care of it. You are responsible for informing us of any losses or damage to the property as soon as possible. Please note that you will be liable to pay for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). We do not normally charge for minor breakages but we may send you an invoice for repair or making good if the damage or breakage is significant. We may make an additional charge of £30.00 if you did not report this.

15. Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

16. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

17. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.

18. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
19. Arrival
Your accommodation will be available to you from 4.00pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your accomadation. However please call to discuss your needs.01765-676534

20. Late arrival procedure
Please ensure you contact us as soon as possible to let us know if you will be arriving late.

21. Departure
Please be ready to leave the accommodation by11.00am on the day of departure, unless otherwise arranged. We will provide you with an invoice, payable on departure for any additional services you may have used during your stay.
A warm welcome awaits you at
The Copper Beech Glade

 

 

© British Tourist Authority (trading as VisitBritain) 2007